Front Office Leader: Guest Services & Revenue

The Resort at Summerlin; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

The Resort at Summerlin is seeking an experienced Front Office Manager to lead the Front Office, Bell Staff, and Guest Services teams in Las Vegas, NV. You will ensure smooth guest arrival/departure, maintain security protocols, and drive guest satisfaction in alignment with brand standards.

You will work with department managers to optimize operations, coaching staff, and monitoring P&L performance while coordinating with Rooms and other hotel departments for exceptional service.

Qualifications

• Requires experience with FSPMS & MARSHA systems.
• Experience leading front desk and guest services teams.
• Demonstrated ability to manage staff and operations.

Responsibilities

• Lead Front Office and Guest Services operations to meet brand standards.
• Supervise bell staff, valet, concierge, and related front desk teams.
• Monitor occupancy, wage costs, and controllable expenses to support profitability.
• Provide coaching, performance feedback, and department communications.

Skills

Leadership

Front Desk

P&L management

Guest services

Staff supervision

Communication

Tools

FSPMS

MARSHA

Job description

The Resort at Summerlin is seeking an experienced Front Office Manager to lead the Front Office, Bell Staff, and Guest Services teams in Las Vegas, NV. You will ensure smooth guest arrival/departure, maintain security protocols, and drive guest satisfaction in alignment with brand standards.

You will work with department managers to optimize operations, coaching staff, and monitoring P&L performance while coordinating with Rooms and other hotel departments for exceptional service.