Front Office Supervisor: Guest Experience Lead

The Resort at Summerlin; Las Vegas (NV); On-site; USD 45,000 - 60,000; Full time

Job summary

The Resort at Summerlin in Las Vegas, NV, is seeking a Front Office Supervisor to support and coach associates while ensuring top-tier guest experiences. The role involves coaching, daily operations, and cross-team coordination to uphold brand standards.

The candidate will supervise the front desk, bell/valet, and concierge teams, focusing on service quality, problem resolution, and efficient processes during peak times. A high school diploma and at least one year in front office are required.

Qualifications

• Education: High School Diploma or GED.
• Experience: Minimum 1 year in front office operations.
• Skills: Strong English communication and customer service.
• Ability to supervise front desk staff and maintain team morale.

Responsibilities

• Oversee Front Desk, Bell/Valet, and Concierge operations to ensure seamless guest experiences.
• Train and mentor team members to deliver exceptional service.
• Lead by example, maintain professionalism and guest satisfaction.
• Provide coaching and performance management as needed.
• Ensure policies and safety standards are followed by staff.

Skills

English proficiency

Customer service

Team supervision

Guest relations

Communication

Problem solving

Cash handling

PMS knowledge

Billing accuracy

Multitasking

Education

High School Diploma

Tools

PMS software

Reservation software

MS Word & Excel

Job description

The Resort at Summerlin in Las Vegas, NV, is seeking a Front Office Supervisor to support and coach associates while ensuring top-tier guest experiences. The role involves coaching, daily operations, and cross-team coordination to uphold brand standards.

The candidate will supervise the front desk, bell/valet, and concierge teams, focusing on service quality, problem resolution, and efficient processes during peak times. A high school diploma and at least one year in front office are required.