Front Desk Operations Leader

MGM Resorts International; Nevada; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on travel, dining, retail, &

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional and community development

Job summary

MGM Resorts International in Las Vegas is seeking a Manager of Hotel Operations to lead the Front Desk team, partnering with the Senior Hotel Manager to drive guest experiences and operational excellence in a high-volume property.

You will champion service standards, manage labor efficiency, and ensure adherence to MGM policies while coaching staff and implementing strategic initiatives from the Hotel Strategy CoE to deliver seamless, world-class service.

Qualifications

• Must be 21 years of age or older.
• Experience managing employees under a collective bargaining agreement preferred.
• Technical knowledge with Opera, HotSOS and other service optimization systems preferred.

Responsibilities

• Partner with the Senior Hotel Operations Manager to implement strategic initiatives for hotel operations.
• Lead front desk operations, policies, procedures, and staff scheduling to ensure high-quality guest service.
• Oversee employee engagement, coaching, training, and performance management for the front desk team.
• Maintain and improve guest experience in line with MGM Resorts' service standards.
• Involve in interviews, selections, training, supervision, and coaching of front desk staff.

Skills

People management

Leadership

Customer service orientation

Union/collective bargaining experience

Tools

Opera PMS

HotSOS

Job description

MGM Resorts International in Las Vegas is seeking a Manager of Hotel Operations to lead the Front Desk team, partnering with the Senior Hotel Manager to drive guest experiences and operational excellence in a high-volume property.

You will champion service standards, manage labor efficiency, and ensure adherence to MGM policies while coaching staff and implementing strategic initiatives from the Hotel Strategy CoE to deliver seamless, world-class service.