Front Office & Guest Services Director

J W Marriott; Las Vegas (NV); Presencial; USD 70.000 - 110.000; Tempo integral

Resumo da vaga

J W Marriott in Las Vegas, NV seeks an experienced Front Office Manager to oversee Bell Staff, Guest Services, Concierge, and Front Desk operations, ensuring smooth arrivals and departures and adherence to brand standards.

You will lead daily operations, manage staffing and training, monitor guest satisfaction, and collaborate with Rooms, Security, and other departments to maximize revenue and guest experience.

Responsabilidades

• Lead front desk and guest services operations, supervising bell staff, concierge, and related teams.
• Manage front office P&L, forecast occupancy and wage costs, and ensure alignment with budget.
• Drive guest satisfaction by maintaining high service standards and resolving guest issues.
• Coordinate with Rooms, Security, and other hotel departments to deliver seamless guest experiences.

Descrição da vaga

J W Marriott in Las Vegas, NV seeks an experienced Front Office Manager to oversee Bell Staff, Guest Services, Concierge, and Front Desk operations, ensuring smooth arrivals and departures and adherence to brand standards.

You will lead daily operations, manage staffing and training, monitor guest satisfaction, and collaborate with Rooms, Security, and other departments to maximize revenue and guest experience.