Front Desk Operations Manager – Guest Experience Leader

MGM Resorts International; Las Vegas (NV); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Wellness programs

Employee dining discounts

Free parking

Job summary

MGM Resorts International in Las Vegas is seeking a Manager of Hotel Ops to support the Senior Hotel Manager and lead the Front Desk team toward achieving operational and financial goals while delivering exceptional guest experiences.

The role requires coordination with hotel strategy and policy implementations, staff coaching, and ensuring service standards are consistently met. Strong leadership and Opera PMS familiarity are preferred for success.

Qualifications

• Experience leading front desk operations in a hotel environment.
• Proven ability to manage labor and financial performance.
• Strong leadership, coaching, and guest-service focus.

Responsibilities

• Support the Senior Hotel Manager and lead the front desk team to meet operational and financial goals.
• Implement front desk policies, training programs, and schedules.
• Drive guest satisfaction and exceptional experiences aligned with MGM Resorts standards.
• Participate in candidate selection, training, and staff development.

Skills

Opera PMS

Job description

MGM Resorts International in Las Vegas is seeking a Manager of Hotel Ops to support the Senior Hotel Manager and lead the Front Desk team toward achieving operational and financial goals while delivering exceptional guest experiences.

The role requires coordination with hotel strategy and policy implementations, staff coaching, and ensuring service standards are consistently met. Strong leadership and Opera PMS familiarity are preferred for success.