Guest Services Manager - Front Desk & Concierge Leader

Highgate; Las Vegas (NV); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Job summary

Highgate Hotels in Las Vegas seeks a Guest Services Manager to oversee Front Office, Concierge and Transportation services. You will ensure courteous, efficient guest interactions while maximizing occupancy and room revenue, coaching staff and maintaining SOP compliance.

The role requires leadership experience, strong communication, and the ability to manage day-to-day operations with a focus on guest satisfaction. This is a full-time, on-site position at the Renaissance Las Vegas.

Qualifications

• Experience in managing front desk or guest services in a hotel environment.
• Ability to coach, counsel and discipline staff according to SOPs.
• Strong communication and problem solving under pressure.

Responsibilities

• Respond to all guests’ requests, problems, complaints and/or accidents in a timely, courteous manner.
• Motivate, coach, counsel and discipline all Guest Services personnel according to SOPs.
• Prepare and conduct all Guest Services interviews and follow hiring procedures according to SOPs.
• Maximize room revenue and occupancy by reviewing status daily and monitoring rate variance.

Skills

Guest service leadership

Interpersonal skills

Conflict resolution

Supervisory experience

Scheduling

Communication

Education

High school diploma or equivalent

Tools

Windows

Job description

Highgate Hotels in Las Vegas seeks a Guest Services Manager to oversee Front Office, Concierge and Transportation services. You will ensure courteous, efficient guest interactions while maximizing occupancy and room revenue, coaching staff and maintaining SOP compliance.

The role requires leadership experience, strong communication, and the ability to manage day-to-day operations with a focus on guest satisfaction. This is a full-time, on-site position at the Renaissance Las Vegas.