Front Office Team Lead - Guest Experience

Trump Ruffin Payroll, Llc; Las Vegas (NV); Presencial; USD 52.000 - 85.000; Tempo integral

Resumo da vaga

Trump Hotel Las Vegas is seeking an Assistant Front Office Manager to supervise daily shifts and support senior management in front and back office operations, ensuring consistent guest service and addressing guest feedback promptly. The role requires maintaining a visible lobby presence and upholding brand standards.

You will direct department activities, approve budgets for rooms divisions, hire and train staff, monitor labor, and coordinate with other departments.

Qualificações

• High school diploma or equivalent; a four-year college degree preferred.
• 3–5 years Front Office, Guest Services, or Housekeeping management experience in a major resort.
• Ability to work flexible shifts including weekends and holidays.
• Strong leadership and communication skills.

Responsabilidades

• Direct departmental activities with guidance, leadership and instruction to department heads.
• Monitor rooms-related systems to ensure outstanding guest experience.
• Hire, train, develop, promote, measure performance, discipline and schedule staff.
• Control labor within the department.
• Maintain positive interdepartmental relationships with other departments.
• Address escalated guest or employee issues.
• Maintain front desk cleanliness and supplies.
• Verify employee clock-ins/outs in Unifocus.

Conhecimentos

Leadership

Staff management

Customer service

Communication

Budgeting

Formação

High school diploma

Bachelor's degree preferred

Ferramentas

Unifocus

Descrição da vaga

Trump Hotel Las Vegas is seeking an Assistant Front Office Manager to supervise daily shifts and support senior management in front and back office operations, ensuring consistent guest service and addressing guest feedback promptly. The role requires maintaining a visible lobby presence and upholding brand standards.

You will direct department activities, approve budgets for rooms divisions, hire and train staff, monitor labor, and coordinate with other departments.