Front Office Leader — Guest Services Manager

Sage Hospitality Group; Denver (CO); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Employee Referral Program

Free Monthly RTD EcoPass- Full time

Sage Savings Spot Deals on furniture,?

Job summary

Hilton Denver City Center in Denver, CO is seeking a Front Desk Supervisor to lead daily guest services operations and ensure exceptional service. You will manage check-in/check-out, cash handling, and coordinate with valet and transportation teams to maximize guest satisfaction.

The role requires strong leadership, extensive experience in front desk operations, and fluent English. Excellent guest relations and problem-solving skills are essential to maintain high service standards.

Qualifications

• High School diploma or equivalent required.
• Minimum two years as a front desk supervisor or four years front office experience in a hotel.

Responsibilities

• Greet and check in arriving guests; ensure rooms are ready and guests are satisfied.
• Process check-out and close guest accounts with accurate charges and receipts.
• Maintain cash handling accuracy and complete front desk banking as required.
• Answer inquiries and take reservations; communicate rates and upsell room options.
• Coordinate guest services, valet, and transportation to optimize guest experience.
• Provide information on local dining, events and attractions; respond to guest needs promptly.

Skills

Front desk supervision

Guest services

Cash handling

Team leadership

English fluency

Customer service

Education

High School diploma or equivalent

Job description

Hilton Denver City Center in Denver, CO is seeking a Front Desk Supervisor to lead daily guest services operations and ensure exceptional service. You will manage check-in/check-out, cash handling, and coordinate with valet and transportation teams to maximize guest satisfaction.

The role requires strong leadership, extensive experience in front desk operations, and fluent English. Excellent guest relations and problem-solving skills are essential to maintain high service standards.