Front Office Leader - Guest Services & Experience

Hospitality Team Members, Inc; United States; On-site; USD 73,000 - 83,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Hyatt Vacation Ownership is seeking a Front Office Leader responsible for all front office functions across Bell Staff, Switchboard, Guest Services/Front Desk and Retail/Gift Shop. As a department head, you will work with managers to ensure smooth guest arrival/departure and deliver exceptional service while maximizing department financial performance.

Responsibilities include leading the Guest Services team, maintaining front office goals, enforcing policies, and coaching staff to deliver

Qualifications

• High school diploma or GED; 4 years experience in guest services/front desk or related area.
• OR 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in guest services/front desk or related area.

Responsibilities

• Lead and manage all front office functions including Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop.
• Direct and collaborate with managers to execute front office operations and guest arrival/departure procedures.
• Drive guest satisfaction and department financial performance by optimizing day-to-day operations.
• Oversee human resources activities for Front Office staff, including performance management and staffing.

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration or related major

Job description

Hyatt Vacation Ownership is seeking a Front Office Leader responsible for all front office functions across Bell Staff, Switchboard, Guest Services/Front Desk and Retail/Gift Shop. As a department head, you will work with managers to ensure smooth guest arrival/departure and deliver exceptional service while maximizing department financial performance.

Responsibilities include leading the Guest Services team, maintaining front office goals, enforcing policies, and coaching staff to deliver