Front Office & Guest Services Leader

Hyatt Vacation Ownership; Truckee (CA); On-site; USD 73,000 - 79,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Hyatt Vacation Ownership in Truckee, CA is seeking a Front Office Manager to lead Guest Services, Bell Staff, Switchboard, and Front Desk operations with a focus on guest satisfaction and financial performance.

The role requires a strong background in front office management, a high school diploma or equivalent (or an associate degree with relevant experience), and a proven ability to coach staff, manage budgets, and uphold service standards.

Qualifications

• High school diploma or GED; 4 years experience in guest services/front desk or related area.
• OR 2-year degree in Hotel/Restaurant Management, Hospitality, Business Admin or related field; 2 years experience.

Responsibilities

• Lead Guest Services Team and supervise front desk operations.
• Manage day-to-day Front Office activities to meet guest satisfaction and financial goals.
• Conduct department meetings and communicate goals clearly.
• Ensure adherence to policies, SOPs/LSOPs and service standards.
• Develop staff through coaching and performance reviews.

Skills

Team leadership

Guest services

Budget awareness

Operations management

Staff supervision

Customer service

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Hyatt Vacation Ownership in Truckee, CA is seeking a Front Office Manager to lead Guest Services, Bell Staff, Switchboard, and Front Desk operations with a focus on guest satisfaction and financial performance.

The role requires a strong background in front office management, a high school diploma or equivalent (or an associate degree with relevant experience), and a proven ability to coach staff, manage budgets, and uphold service standards.