Front Office Supervisor: Guest Experience Leader

Vistana Scottsdale Management Inc; Scottsdale (AZ); On-site; USD 58,000 - 61,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Marriott Vacations Worldwide is seeking a Front Office Supervisor to assist the Front Office Manager in daily operations including Bell/Door staff, Switchboard and Guest Services/Front Desk. You will help ensure efficient check-in/check-out, guest satisfaction, and financial performance of the department.

Qualifications include a high school diploma or GED with 2 years in guest services or a related area, or a 2-year degree in Hotel/Restaurant Management or related field with no work experience

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related area.
• OR 2-year degree from an accredited university in Hotel & Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Maintain Guest Services and Front Desk goals.
• Manage day-to-day operations and meet guest expectations.
• Supervise staffing levels to ensure service and financial goals.
• Communicate regularly with staff about objectives and performance.
• Ensure Front Desk shifts run smoothly in manager's absence.
• Respond to guest feedback and resolve issues.
• Train staff and ensure adherence to credit policies.
• Support HR activities like hiring and onboarding.

Skills

Guest services

Front desk operations

Staff supervision

Customer service

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Tools

Switchboard

Guest services software

Job description

Marriott Vacations Worldwide is seeking a Front Office Supervisor to assist the Front Office Manager in daily operations including Bell/Door staff, Switchboard and Guest Services/Front Desk. You will help ensure efficient check-in/check-out, guest satisfaction, and financial performance of the department.

Qualifications include a high school diploma or GED with 2 years in guest services or a related area, or a 2-year degree in Hotel/Restaurant Management or related field with no work experience