Front Office Leader: Guest Experience & Operations

Sheraton Hotels & Resorts; Los Angeles (CA); On-site; USD 81,000 - 101,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

Sheraton Hotels & Resorts in Los Angeles seeks a seasoned department head to manage front office operations—Bell Staff, Switchboard, Guest Services/Front Desk, and Retail/Gift Shop. Lead with strong interpersonal skills and a focus on guest satisfaction and financial performance.

As the department leader, you will direct staff, ensure service excellence, and drive performance aligned with hotel standards and SOPs.

Qualifications

• High school diploma or GED required; 4 years experience in guest services, front desk, or related area.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, or related area.

Responsibilities

• Lead front office operations including Bell Staff, Switchboard, Guest Services/Front Desk, and Retail/Gift Shop.
• Direct and supervise front office staff; manage day-to-day operations and staff performance.
• Drive guest satisfaction and financial performance of the department; implement SOPs and LSOPs.

Skills

Leadership

Interpersonal skills

Communication

Guest service orientation

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related

Job description

Sheraton Hotels & Resorts in Los Angeles seeks a seasoned department head to manage front office operations—Bell Staff, Switchboard, Guest Services/Front Desk, and Retail/Gift Shop. Lead with strong interpersonal skills and a focus on guest satisfaction and financial performance.

As the department leader, you will direct staff, ensure service excellence, and drive performance aligned with hotel standards and SOPs.