Front Desk Supervisor: Guest Service & Team Leadership

FOH Hospitality LLC; United States; Vor Ort; USD 73.000 - 80.000; Vollzeit

Benefits dieser Stelle

Relocation assistance

Equal opportunity employer

Zusammenfassung

Marriott Vacations Worldwide is seeking a Front Office leader to manage day-to-day hotel operations at the front desk, including arrivals, registration, and check-out. The role focuses on delivering exceptional guest services and maintaining service standards across shifts.

The position requires strong team leadership, coaching, and communication skills, with experience in handling guest issues and ensuring policy compliance. Relocation assistance may be available for the right candidate.

Qualifikationen

• High school diploma or GED required; 2 years progressive Front Office experience or 2-year degree in Hospitality/Business Administration or related major.

Aufgaben

• Maintain guest services and Front Desk goals for arrivals, registrations, VIP check-in/out.
• Supervise staffing to meet guest service and operational needs.
• Communicate with associates to align with business objectives and expectations.
• Train and coach Front Desk staff; document feedback and manage performance.
• Handle guest complaints, disputes, and grievances; enforce policies and SOPs.

Kenntnisse

Guest services

Front desk operations

Staff supervision

Communication

Ausbildung

High school diploma or GED

2-year degree in Hospitality/Business

Jobbeschreibung

Marriott Vacations Worldwide is seeking a Front Office leader to manage day-to-day hotel operations at the front desk, including arrivals, registration, and check-out. The role focuses on delivering exceptional guest services and maintaining service standards across shifts.

The position requires strong team leadership, coaching, and communication skills, with experience in handling guest issues and ensuring policy compliance. Relocation assistance may be available for the right candidate.