Front Office Supervisor - Guest Experience Leader

Hyatt Vacation Ownership; Carmel-by-the-Sea (CA); On-site; USD 70,000 - 72,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Hyatt Vacation Ownership is seeking a Front Office Supervisor in California to lead daily guest services at the Front Desk, Bell/Door Staff, and Switchboard. You will direct staff, uphold service standards, and help maximize department performance while ensuring guest satisfaction.

Responsibilities include managing check-in/out, resolving issues, and coaching team members to deliver outstanding service consistent with Hyatt standards.

Qualifications

• High school diploma or GED; 2 years experience in guest services, front desk, or related professional area.
• OR a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages day-to-day Front Office operations and staff to ensure smooth check-in/check-out.
• Maintains guest satisfaction and supports financial goals of the department.
• Supervises Bell/Door Staff, Switchboard and Guest Services/Front Desk.
• Guides and coaches staff to deliver exceptional customer service.
• Handles guest complaints and resolves conflicts to protect guest relations.
• Ensures effective communication of objectives and performance throughout the team.
• Oversees staffing levels and shift coverage for guest services.
• Trains new team members and enforces front desk policies and procedures.
• Performs Front Desk duties as needed and participates in departmental meetings.

Skills

Guest services

Front desk operations

Customer service

Education

High school diploma or GED

2-year degree in Hospitality or related field

Job description

Hyatt Vacation Ownership is seeking a Front Office Supervisor in California to lead daily guest services at the Front Desk, Bell/Door Staff, and Switchboard. You will direct staff, uphold service standards, and help maximize department performance while ensuring guest satisfaction.

Responsibilities include managing check-in/out, resolving issues, and coaching team members to deliver outstanding service consistent with Hyatt standards.