Front Desk Leader: Guest Experience & Operations

Hyatt Vacation Ownership; Breckenridge (CO); On-site; USD 64,000 - 66,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Paid Time Off

Paid Sick Leave per Colorado law

Paid Holidays/Paid Floating Personal D

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Group Life/Disability Insurance

Tuition Reimbursement

Employee Assistance Program

Travel Discounts

Job summary

Hyatt Vacation Ownership is seeking a Front Office Manager to administer daily front desk operations and supervise staff, including Guest Services/Front Desk and Shuttle Services. You will direct teams to ensure efficient check-in/check-out processes and strive to maximize department financial performance.

Responsibilities include managing day-to-day operations, guiding staff, addressing guest issues, and maintaining service standards across the front office while aligning with property goals

Qualifications

• High school diploma or GED required; 2 years experience in guest services/front desk or related area.
• A 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major is preferred; no work experience required.

Responsibilities

• Manages day-to-day Front Desk operations to meet quality standards and customer expectations.
• Supervises staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Maintains open communication with employees to align with business objectives and recognize performance.
• Handles guest complaints, resolves disputes, and negotiates with others to maintain satisfaction.
• Trains staff and ensures adherence to policies and procedures across Front Desk operations.

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Hyatt Vacation Ownership is seeking a Front Office Manager to administer daily front desk operations and supervise staff, including Guest Services/Front Desk and Shuttle Services. You will direct teams to ensure efficient check-in/check-out processes and strive to maximize department financial performance.

Responsibilities include managing day-to-day operations, guiding staff, addressing guest issues, and maintaining service standards across the front office while aligning with property goals