Front Office Leader: Elevate Guest Experience & Operations

White Lodging; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Parental Leave

Disability/Life Insurance

EAP

401(k) match

Paid Time Off

Tuition Reimbursement

Room Discounts

Job summary

White Lodging is seeking a Front Office leader to oversee the front desk, PBX, concierge and bell stand, ensuring smooth daily operations and outstanding guest service across property teams.

You will coach and develop associates, monitor staffing and expenses, partner with housekeeping to uphold brand standards, and drive guest satisfaction through proactive feedback and continuous improvement. A college degree or equivalent experience is preferred.

Qualifications

• Knowledge of Front Office operations
• P&L analysis, budgeting, forecasting
• Exceptional communication and leadership
• Passion for outstanding guest service
• Degree preferred or equivalent experience

Responsibilities

• Lead and manage Front Office operations including Front Desk, PBX, Concierge, and Bell Stand.
• Foster guest and associate engagement by delivering exceptional customer service and addressing guest feedback proactively.
• Optimize departmental performance by monitoring staffing and controllable expenses to meet or exceed budgeted goals.
• Collaborate with housekeeping and other departments to maintain brand and White Lodging standards for cleanliness and guest satisfaction.
• Develop, coach, and mentor associates to build a high-performing team with development plans and ongoing feedback.
• Analyze guest service scores, budget performance, and associate engagement to drive improvement plans.

Skills

Front Office operations

Decision-making

Problem-solving

Communication skills

Leadership

Guest-focused service

Education

College degree or equivalent experience

Job description

White Lodging is seeking a Front Office leader to oversee the front desk, PBX, concierge and bell stand, ensuring smooth daily operations and outstanding guest service across property teams.

You will coach and develop associates, monitor staffing and expenses, partner with housekeeping to uphold brand standards, and drive guest satisfaction through proactive feedback and continuous improvement. A college degree or equivalent experience is preferred.