Front Office & Guest Services Manager - Growth & Culture

Vision Hospitality Group, Inc.; Chattanooga (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Health, Wellness and Care benefits

Health Reimbursement Program

Flexible Spending Account

Stay Discounts

Company paid Life Insurance

401(k) and 401(k) matching

Employee Assistance Program

Several Voluntary and Supplemental…

Job summary

Vision Hospitality Group, Inc. is seeking a Front Office / Guest Services Manager to lead the front desk and guest services teams.

You will ensure a warm welcome, smooth check-in/out, and seamless coordination with other hotel departments to deliver outstanding guest experiences. The role requires strong communication, leadership, and problem-solving skills, with a focus on brand standards, confidentiality, and security.

Qualifications

• Must keep business information confidential.
• Responsible for guest security and hotel assets.
• Knowledge of fire alarm and evacuation procedures.
• Able to report to scheduled shifts and communicate effectively.
• Flexible schedule; strong written and spoken English.
• Organized, honest, and collaborative; adaptable to diverse teams.
• Demonstrates dedication, innovation, service orientation, and brand values.

Responsibilities

• Lead Front Office Team to create positive first impressions for guests and coordinate with hotel departments.
• Promote internal growth programs and elevate guest service standards.
• Ensure accuracy in daily front desk operations and SOP compliance.
• Provide personalized, friendly service to all guests and associates.
• Oversee front office operations, monitor guest satisfaction, and address escalated issues.
• Maximize room revenue through upselling and effective rate management.
• Recruit, train, and manage front desk staff; support other departments as needed.
• Maintain knowledge of hotel systems (PBX, PMS) and property branding standards.

Skills

Confidentiality

Security awareness

Fire safety

Communication

Flexibility

Teamwork

Integrity

Diversity respect

Job description

Vision Hospitality Group, Inc. is seeking a Front Office / Guest Services Manager to lead the front desk and guest services teams.

You will ensure a warm welcome, smooth check-in/out, and seamless coordination with other hotel departments to deliver outstanding guest experiences. The role requires strong communication, leadership, and problem-solving skills, with a focus on brand standards, confidentiality, and security.