Front Office Leader: Guest Experience & Team Operations

Lm Services Corporation; Edmundson (MO); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Lm Services Corporation is seeking a Front Office Supervisor to lead and motivate all front office staff, manage daily supervision, and ensure service standards are met at theEdmundson property in Missouri.

The role emphasizes staffing, training, counseling, and monitoring performance to maintain guest satisfaction and brand compliance. Strong communication, problem-solving, and organizational skills are essential for this supervisory position.

Qualifications

• Thorough supervisory skills to train Front Office staff on systems and brand standards.
• Ability to analyze complex statistics and make sound judgments.
• Excellent English reading and writing skills for staff communication.
• Experience overseeing front desk operations and guest service workflows.

Responsabilités

• Oversee the front desk and PBX, ensuring Agents follow Marriott guidelines and scripting.
• Run shifts at the Front Desk and perform check-in/check-out duties.
• Pre-register guests and communicate with other departments for group handling.
• Field guest concerns and complaints and resolve using Marriott guidelines.

Connaissances

Staff supervision

Customer service

Conflict resolution

Staff training

English communication

Data analysis

Front desk operations

Visual performance monitoring

Outils

PBX system

calculator

Description du poste

Lm Services Corporation is seeking a Front Office Supervisor to lead and motivate all front office staff, manage daily supervision, and ensure service standards are met at theEdmundson property in Missouri.

The role emphasizes staffing, training, counseling, and monitoring performance to maintain guest satisfaction and brand compliance. Strong communication, problem-solving, and organizational skills are essential for this supervisory position.