Front Office Leader — Elevate Guest Experience

CoralTree Hospitality Group; St. Louis (MO); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Group medical

Dental

Vision

Life insurance

Disability benefits

401(k) plan with company match

Employee parking downtown

Daily complimentary lunch

Job summary

Magnolia Hotel St. Louis is seeking a Front Desk Manager to lead the Front Office team and deliver exceptional guest service in a luxury setting.

You will oversee daily front desk operations, mentor staff, resolve guest concerns, and ensure a seamless guest journey while modeling hands-on leadership. The ideal candidate will have at least 3 years of managerial hospitality experience, strong communication, organization, and problem-solving skills, and a commitment to hospitality excellence in a

Qualifications

• Ability to communicate effectively with guests, vendors and team members.
• Strong organization, motivation, and interpersonal skills.
• Critical thinking, problem solving, judgement and decision making abilities.
• Fluency in multiple languages is highly preferred.

Responsibilities

• Oversee daily front desk operations and lead the Front Office team.
• Maintain knowledge of all hotel features, policies and procedures.
• Resolve guest concerns to ensure satisfaction and repeat business.
• Monitor check-in/check-out process and ensure efficient guest service.

Skills

Communication

Organization

Problem solving

Multi-language (preferred)

Education

High school diploma or equivalent

College-level courses in Business/Hospitality (desirable)

Job description

Magnolia Hotel St. Louis is seeking a Front Desk Manager to lead the Front Office team and deliver exceptional guest service in a luxury setting.

You will oversee daily front desk operations, mentor staff, resolve guest concerns, and ensure a seamless guest journey while modeling hands-on leadership. The ideal candidate will have at least 3 years of managerial hospitality experience, strong communication, organization, and problem-solving skills, and a commitment to hospitality excellence in a