Front Office Leader - Guest Experience & Team Growth

Concord Hospitality Enterprises; Washington (District of Columbia); On-site; USD 62,000 - 78,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Training and career development

Job summary

Concord Hospitality Enterprises seeks a Front Office Manager to lead our guest services team and ensure superior guest satisfaction while upholding brand standards.

This hands-on leader will manage front desk operations, train staff, and act as Manager on Duty, partnering with the General Manager and Sales to drive revenue and maintain service excellence.

We offer competitive wages, comprehensive benefits, and opportunities for training and career growth.

Qualifications

• Proven leadership experience in hotel front office or guest services management
• Strong customer service philosophy and ability to foster a guest-first culture
• Knowledge of revenue management, financial reporting, and hotel operations
• Excellent communication, training, and problem-solving skills
• Familiarity with HR best practices and compliance standards

Responsibilities

• Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
• Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
• Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
• Act as Manager on Duty, supporting hotel-wide operations when required
• Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists
• Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
• Produce accurate financial reports in a timely manner
• Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts
• Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
• Conduct property inspections and oversee preventive maintenance and deep‑cleaning schedules to maintain product standards
• Mentor and develop management talent within the front office

Skills

Leadership

Customer service

Revenue management

Financial reporting

Hotel operations

Communication

HR compliance

Job description

Concord Hospitality Enterprises seeks a Front Office Manager to lead our guest services team and ensure superior guest satisfaction while upholding brand standards.

This hands-on leader will manage front desk operations, train staff, and act as Manager on Duty, partnering with the General Manager and Sales to drive revenue and maintain service excellence.

We offer competitive wages, comprehensive benefits, and opportunities for training and career growth.