Front Office Team Lead — Guest Experience

Mainstay Suites, St. Louis - Galleria; Richmond Heights (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Mainstay Suites, St. Louis - Galleria is seeking a Front Office Supervisor to oversee daily front desk operations, train front office staff, and ensure policy and brand standards are followed.

You will coordinate with housekeeping to maintain accurate room status information and keep guests informed. You will resolve guest concerns quickly and courteously, prepare daily reports, and communicate group requirements to the team.

Responsibilities

• Oversee workload during shifts of front office associates.
• May train new employees, provide coaching when necessary.
• Maintains working relationships and communicates with all departments.
• Collaborates with housekeeping to ensure that accurate room status information is maintained and properly communicated.
• Resolve guest concerns quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate front office employees.
• Prepare and review daily front desk reporting, take action as appropriate to ensure the interests of the hotel and guests are addressed.
• Ensure implementation and compliance of all company policies and brand standards.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
• Maybe required to help in other areas of the hotel on occasion, such as housekeeping, breakfast, or engineering. Perform other duties as requested by management.

Job description

Mainstay Suites, St. Louis - Galleria is seeking a Front Office Supervisor to oversee daily front desk operations, train front office staff, and ensure policy and brand standards are followed.

You will coordinate with housekeeping to maintain accurate room status information and keep guests informed. You will resolve guest concerns quickly and courteously, prepare daily reports, and communicate group requirements to the team.