Director of Rooms: Guest Experience & Operations Leader

Lm Services Corporation; Edmundson (MO); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Lm Services Corporation in Missouri seeks a Director of Rooms to oversee the rooms division, plan short and long-term operations, and manage budgets and expenses within approved limits. The role requires leadership in hiring, training, and coaching associates, plus maintaining high guest satisfaction through effective service and issue resolution.

The position emphasizes implementing emergency procedures via Security, cross-functional collaboration, and strong communication, budgeting and

Qualifikationen

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Four to six years experience in Front Office/Housekeeping/Guest Services, including at least four years supervisory experience.

Aufgaben

• Responsible for short and long term planning and day-to-day operations of the rooms and related areas.
• Recommend budget and manage expenses within approved budget constraints.
• Assist in hiring of associates; train, develop, empower, coach and motivate associates.
• Resolve guest complaints to maintain high satisfaction and quality.
• Implement emergency procedures and training through Security to protect property, guests, associates and assets.

Kenntnisse

Supervisory skills

Budgeting

Communication skills

Team leadership

Hospitality knowledge

Ausbildung

High school diploma or equivalent

Bachelor's degree preferred

Tools

Accounting software

Jobbeschreibung

Lm Services Corporation in Missouri seeks a Director of Rooms to oversee the rooms division, plan short and long-term operations, and manage budgets and expenses within approved limits. The role requires leadership in hiring, training, and coaching associates, plus maintaining high guest satisfaction through effective service and issue resolution.

The position emphasizes implementing emergency procedures via Security, cross-functional collaboration, and strong communication, budgeting and