Front Office Leader: Guest Experience & Service Excellence

Hyatt Regency; Bellevue (WA); Vor Ort; USD 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Vision Insurance

Dental Insurance

401(k) & Retirement Savings Plan

Life Insurance

Short Term Disability Insurance

Paid Time Off

Free Parking

Discounted Rooms

Zusammenfassung

Hyatt Regency Bellevue on Seattle's Eastside seeks a Front Office Manager to lead Front Office and Guest Services operations, ensuring exceptional guest experiences from arrival to departure. You will coach and mentor a team of hospitality professionals, maintain service standards, and drive continuous improvement across departments, in a dynamic Bellevue hotel environment.

The role emphasizes guest satisfaction, service recovery, and building a positive culture with strong leadership presence

Qualifikationen

• 3+ years of progressive hotel Front Office, Guest Services, or Rooms Management experience.
• Demonstrated leadership overseeing Front Office, Guest Services, Bell, Concierge, or related hotel operations.
• Strong understanding of Front Desk and Guest Services standards, cash handling, loyalty programs, and hotel systems.
• Proven ability to deliver exceptional customer service and improve guest satisfaction.
• Proven ability to train, coach, mentor, and develop colleagues, particularly early in hospitality careers.

Aufgaben

• Lead short- and long-term planning and daily management of Front Office/Guest Services operations.
• Oversee Front Desk and Guest Services functions.
• Direct, develop, and hold accountable the Front Office leadership team and colleagues.
• Establish and maintain consistent standards for arrival, check-in, stay, departure, and service delivery.
• Respond to guest concerns with urgency, empathy, and sound judgment.
• Review guest feedback and service trends to identify opportunities for improvement.
• Develop and implement service-recovery practices to restore guest confidence.

Kenntnisse

Front Office Leadership

Guest Services

Cash Handling

Service Recovery

Staff Coaching

Communication

Ausbildung

Hotel or hospitality degree preferred

Jobbeschreibung

Hyatt Regency Bellevue on Seattle's Eastside seeks a Front Office Manager to lead Front Office and Guest Services operations, ensuring exceptional guest experiences from arrival to departure. You will coach and mentor a team of hospitality professionals, maintain service standards, and drive continuous improvement across departments, in a dynamic Bellevue hotel environment.

The role emphasizes guest satisfaction, service recovery, and building a positive culture with strong leadership presence