Reservations Operations Lead

Hyatt Hotels Corporation; Oceanside, Northern (CA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Hyatt Regency Bellevue on Seattle's Eastside is seeking an Assistant Manager - Reservation to lead the Reservations Department's daily operations, ensuring accuracy, efficiency and guest satisfaction. You will own inventory control, oversee inquiries across channels, coach the team, and partner with Revenue Management to optimise occupancy and rate integrity while upholding Hyatt standards.

This role requires strong leadership, coaching, and a methodical approach to data, metrics and service

Responsibilities

• Take ownership of the daily operation and smooth running of the Reservations Department.
• Ensure all reservation activities are accurate, efficient, timely and professionally managed.
• Establish and maintain effective reservation procedures, controls, workflows, checklists and service protocols.
• Ensure the Reservations Department is adequately prepared for high occupancy, peak periods, major events, group arrivals and system disruptions.
• Act as the operational escalation point for reservation discrepancies, guest concerns, booking issues and service failures.
• Drive continuous improvement in reservation processes, productivity, communication and service delivery.

Job description

Hyatt Regency Bellevue on Seattle's Eastside is seeking an Assistant Manager - Reservation to lead the Reservations Department's daily operations, ensuring accuracy, efficiency and guest satisfaction. You will own inventory control, oversee inquiries across channels, coach the team, and partner with Revenue Management to optimise occupancy and rate integrity while upholding Hyatt standards.

This role requires strong leadership, coaching, and a methodical approach to data, metrics and service