Front Office Leader: Guest Experience & Team Coach

hyatt; Seattle (WA); On-site; USD 80,000 - 97,000; Full time

Benefits offered by this job

Employee Assistance Program

Free Uniforms and Cleaning of your Un…

Discounted parking

Discounted Rooms at Hyatt locations

Up to 12 complimentary rooms after 90d

Free colleague meals during shift

Hyatt Colleague discount program

Tuition Reimbursement

ORCA Pass subsidy

Job summary

Grand Hyatt Seattle is seeking an Assistant Front Office Manager to lead the front desk team, drive guest satisfaction, and coordinate inter-department communication. You will manage staff scheduling and training, reporting to the Front Office Manager, and ensure a high level of service is delivered to guests.

The role requires strong leadership and communication, with emphasis on responding promptly to guest requests and maintaining an outstanding guest experience.

Qualifications

• Minimum of one year previous front office supervisory experience preferred.
• Open availability - mornings, evenings, weekends and holidays.
• Previous customer service experience preferred.
• Previous hotel background preferred.

Responsibilities

• Lead the front desk operation including staff training, inter-department communications, and staff scheduling.
• Respond quickly to guest requests and/or concerns to guarantee guest satisfaction.
• Support the Front Office team and report to the Front Office Manager.

Skills

Leadership

Communication

Job description

Grand Hyatt Seattle is seeking an Assistant Front Office Manager to lead the front desk team, drive guest satisfaction, and coordinate inter-department communication. You will manage staff scheduling and training, reporting to the Front Office Manager, and ensure a high level of service is delivered to guests.

The role requires strong leadership and communication, with emphasis on responding promptly to guest requests and maintaining an outstanding guest experience.