Front Office Leader: Guest Experience & Service Champion

Socket.dev; New Orleans (LA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance options

401k Plan + Company Match

Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on events and more

Job summary

Schulte Hospitality Group in New Orleans seeks a Front Office Manager to lead the front desk team, ensuring exceptional guest service and smooth daily operations. You will monitor room status, coordinate blocks, and act as Manager on Duty as needed to maintain service standards.

Requirements include a minimum of three years in a leadership role within hospitality, a high school diploma (post-secondary preferred), and strong communication and leadership abilities to drive team performance and

Qualifications

• Basic math and numerical accuracy are essential.
• Strong verbal and written communication abilities.
• Proven leadership capabilities with a guest-service mindset.
• Excellent time management and prioritization in a fast-paced hotel setting.
• Solid understanding of front desk operations and guest relations.

Responsibilities

• Monitor daily status of rooms, rates, and packages; maintain availability for walk-ins.
• Coordinate blocking of rooms and ensure smooth guest check-in/check-out.
• Serve as Service Champion and Manager on Duty as required, including nights/weekends/holidays.
• Hire, coach, and discipline front office staff to meet service and financial goals.
• Ensure courteous, prompt guest service and maintain positive guest relations.

Skills

Basic math

Communication skills

Leadership

Time management

Front office operations

Education

High School diploma

Post-secondary education preferred

Job description

Schulte Hospitality Group in New Orleans seeks a Front Office Manager to lead the front desk team, ensuring exceptional guest service and smooth daily operations. You will monitor room status, coordinate blocks, and act as Manager on Duty as needed to maintain service standards.

Requirements include a minimum of three years in a leadership role within hospitality, a high school diploma (post-secondary preferred), and strong communication and leadership abilities to drive team performance and