Front Office Leader: Guest Experience & Revenue

Expotel Hospitality; New Orleans (LA); On-site; USD 55,000 - 80,000; Full time

Job summary

Wyndham Garden Baronne Plaza in New Orleans is seeking an experienced Front Office Manager to oversee Guest Services, Concierge, Uniformed Services, Housekeeping, Laundry, Security, Communications, and Reservations, ensuring attentive, friendly, efficient, and courteous service while maximizing room revenue and productivity.

The role requires strong leadership, ability to develop managers and staff, and the flexibility to handle high‑pressure guest situations.

Qualifications

• At least 4 years of progressive experience in a hotel or related field; or a 2-year college degree and 4 or more years of related experience.
• Must be proficient in Windows, company-approved spreadsheet and word processing.
• Long hours sometimes required.
• Medium work – lifting up to 50 pounds occasionally and 20 pounds frequently.

Responsibilities

• Oversee Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications, and Reservations.
• Ensure attentive, friendly, efficient, and courteous service while maximizing room revenue and productivity.
• Develop managers and employees through coaching, training, and performance reviews.
• Maintain standards in line with Expotel Hospitality Service SOPs and hotel policies.
• Monitor daily room status, revenue, occupancy, and adjust rates as needed.
• Lead Rooms Division meetings and monthly financial reviews.

Skills

Communication

Leadership

Problem Solving

Stress Management

Education

Associate's degree

Tools

Windows

Excel

Word

Job description

Wyndham Garden Baronne Plaza in New Orleans is seeking an experienced Front Office Manager to oversee Guest Services, Concierge, Uniformed Services, Housekeeping, Laundry, Security, Communications, and Reservations, ensuring attentive, friendly, efficient, and courteous service while maximizing room revenue and productivity.

The role requires strong leadership, ability to develop managers and staff, and the flexibility to handle high‑pressure guest situations.