Front Office Leader & Guest Experience Coach

Dimension Hospitality, LLC; New Orleans (LA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Disability & life insurance

Employee assistance

401(k) match

Job summary

HM Alpha Hotels & Resorts is seeking an Assistant Front Office Manager to lead the Front Desk, reservations and guest services at Intercontinental New Orleans 205. You will supervise staff, optimize scheduling, monitor guest satisfaction, and support budgeting and profitability initiatives.

Ideal candidates will have front office leadership experience, strong communication skills, and a focus on service excellence in a fast-paced hotel environment.

Qualifications

• Minimum 2 years of front desk operations experience, including supervisory or night audit.
• Experience with budgeting, forecasting and labor management is preferred.
• Bachelor’s degree in Management, Hotel Administration, or related field.

Responsibilities

• Lead and supervise the Front Desk and related guest service departments, including hiring, training, evaluating, and developing team members.
• Manage departmental scheduling and payroll in alignment with labor standards and forecasted occupancy.
• Ensure adherence to guest service standards and resolve guest concerns to maintain satisfaction scores.
• Drive profitability by aligning financial and operational strategies with hotel objectives and participating in budgeting.
• Oversee reservations and room management to maximize occupancy and ADR.
• Maintain and enforce procedures for credit control, financial transaction handling, and guest security.
• Support cross-departmental collaboration to enhance guest experience and overall hotel performance.

Skills

Leadership

Team development

Problem-solving

Communication

Education

Bachelor’s degree in Management, Hotel Administration, or related field

Tools

Opera PMS

Job description

HM Alpha Hotels & Resorts is seeking an Assistant Front Office Manager to lead the Front Desk, reservations and guest services at Intercontinental New Orleans 205. You will supervise staff, optimize scheduling, monitor guest satisfaction, and support budgeting and profitability initiatives.

Ideal candidates will have front office leadership experience, strong communication skills, and a focus on service excellence in a fast-paced hotel environment.