Front Office Leader - Guest Services & Ops

Commonwealth Hotels; New Orleans (LA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits begin

401(k) with company match

Same Day Pay

Flexible Spending Accounts

Vacation days

Personal days

Holiday pay

Employee discounts on hotel, food &amp

Online training courses via company

Job summary

Commonwealth Hotels seeks a seasoned Front Office Manager at Sonesta ES Suites New Orleans Convention Center to oversee front desk operations and guest services.

The role requires leadership, service excellence, and strong organizational skills to maintain standards, cash handling, and staffing across shifts.

Join a team promoting Southern hospitality, career development through online training, and employee benefits.

Qualifications

• Strong interpersonal skills and professional business ethics.
• Excellent oral and written communication abilities.
• Excellent organizational skills and time management.
• Guest services leadership experience preferred.
• Experience in front office operations a plus.

Responsibilities

• Maintains day-to-day operations of the Front Desk.
• Establishes and maintains appropriate service standards for all Front Office areas.
• Maintains proper cash handling procedures and appropriate over and short documentation.
• Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.
• Working Front Office Manager covering all short-staffed shifts, including audits.

Skills

Interpersonal skills

Professional business ethics

Customer service excellence

Oral and written communication

Organizational skills

Job description

Commonwealth Hotels seeks a seasoned Front Office Manager at Sonesta ES Suites New Orleans Convention Center to oversee front desk operations and guest services.

The role requires leadership, service excellence, and strong organizational skills to maintain standards, cash handling, and staffing across shifts.

Join a team promoting Southern hospitality, career development through online training, and employee benefits.