Front Office Leader — Guest Experience & Service

kimptonhotelsandrestaurantscareers; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking an experienced Front Office Manager to lead all Front Office operations with a focus on guest service and staff development. You will mentor the team, balance revenues, and coordinate with desk agents to ensure smooth arrivals and stay experience.

The role requires strong communication, a problem-solving mindset, and the ability to manage shifts including evenings, weekends, and holidays when needed. Experience with Opera PMS and MS Office is preferred.

Qualifications

• 2 years of management experience in hospitality or similar industry.
• Bachelor's degree preferred.
• Strong communication and problem-solving skills with guests and staff.
• Experience with Opera and Microsoft Office Suite is preferred.

Responsibilities

• Lead all Front Office operations and maintain high guest service standards.
• Provide support, mentorship, and coaching to the Front Office team.
• Balance revenues by reviewing transactions and logbooks; coordinate with desk agents.
• Supervise all duties performed by the Front Office staff and schedule shifts.
• Ensure cash and credit handling procedures are followed and daily guest ledgers are accurate.

Skills

Front Office Management

Leadership

Communication

Opera PMS

Education

Bachelor's degree preferred

Tools

Opera PMS

MS Office

Job description

Kimpton Hotels & Restaurants is seeking an experienced Front Office Manager to lead all Front Office operations with a focus on guest service and staff development. You will mentor the team, balance revenues, and coordinate with desk agents to ensure smooth arrivals and stay experience.

The role requires strong communication, a problem-solving mindset, and the ability to manage shifts including evenings, weekends, and holidays when needed. Experience with Opera PMS and MS Office is preferred.