Front Office Lead — Guest Experience & Operations

kimptonhotelsandrestaurantscareers; California (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Kimpton Hotels & Restaurants in San Francisco seeks an experienced Front Office Manager to lead all Front Office operations with a focus on exceptional guest service. You will oversee check-in/out, guest relations, and collaboration with other hotel departments to ensure a memorable stay.

The role requires 2 years in hospitality, a high school diploma, and a flexible schedule including evenings, weekends, and holidays.

Qualifications

• 2 years of related experience in hospitality or similar industry.
• High School Diploma is preferred.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Lead all aspects of Front Office operations and maintain high guest service.
• Supervise check-in/out, resolve guest issues, and ensure smooth shifts.
• Coordinate with other departments to ensure seamless guest experiences.
• Ensure staffing coverage and adherence to policies.
• Oversee desk records, billing accuracy, and office supplies.
• Coach staff and maintain grooming and service standards by example.
• Maintain professional contact with other hotel departments.
• Meet payroll and expense budgets while delivering quality service.

Skills

Hospitality experience

Guest relations

Flexible schedule

Education

High School Diploma

Job description

Kimpton Hotels & Restaurants in San Francisco seeks an experienced Front Office Manager to lead all Front Office operations with a focus on exceptional guest service. You will oversee check-in/out, guest relations, and collaboration with other hotel departments to ensure a memorable stay.

The role requires 2 years in hospitality, a high school diploma, and a flexible schedule including evenings, weekends, and holidays.