Boutique Front Office Leader — Guest Experience

kimptonhotelsandrestaurantscareers; Town of Texas (WI); On-site; USD 43,000 - 56,000; Full time

Job summary

Kimpton Hotels & Restaurants is seeking a Front Office Supervisor to lead all Front Office operations with a focus on exceptional guest service. You will mentor staff, ensure smooth check-in/check-out, and maintain a welcoming environment across the lobby and front desk.

The role requires 2 years of hospitality experience, a high school diploma, and flexibility to work evenings, weekends, and holidays. You will collaborate with other departments to deliver memorable guest experiences at Kimpton

Qualifications

• 2 years of related experience in hospitality or a similar industry.
• Strong leadership and guest service skills.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Meet staff at shift start and review front desk operations.
• Review arrivals/departures and address special requests.
• Ensure shifts are covered and payroll budgets maintained.
• Follow key control and credit policies.
• Complete the desk agents' AM/PM checklists.
• Handle guest situations calmly and professionally.
• Lead by example across all employee duties.
• Coordinate with other hotel departments by phone.
• Maintain accuracy of groups, rooming lists, and billing.
• Keep front desk and back office organized; manage supplies.
• Counsel and coach employees with proper documentation.
• Ensure duties are completed and stations staffed on time.
• Monitor service levels and grooming/uniform standards.
• Meet payroll and expense budgets.

Skills

Leadership

Customer service

Team supervision

Education

High School Diploma

Job description

Kimpton Hotels & Restaurants is seeking a Front Office Supervisor to lead all Front Office operations with a focus on exceptional guest service. You will mentor staff, ensure smooth check-in/check-out, and maintain a welcoming environment across the lobby and front desk.

The role requires 2 years of hospitality experience, a high school diploma, and flexibility to work evenings, weekends, and holidays. You will collaborate with other departments to deliver memorable guest experiences at Kimpton