Front Office Leader: Elevate Guest Experience & Team

kimptonhotelsandrestaurantscareers; Palm Springs (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Kimpton Hotels & Restaurants seeks a Front Office Manager to lead all Front Office operations, uphold exceptional guest service, and mentor the team. The role emphasizes revenue balance, VIP room oversight, and staff development.

The candidate will oversee scheduling, training, and adherence to cash handling policies, with a flexible schedule including evenings, weekends, and holidays. Baker discretion in guest relations is essential.

Qualifications

• 2 years of management experience in hospitality or similar industry.
• Bachelor's degree is preferred.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.
• Ability to read, write, and verbally communicate effectively and professionally.
• Experience with Opera and Microsoft Office Suite is preferred.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Lead all Front Office operations and maintain a high level of guest service.
• Provide mentorship and coaching to the Front Office team.
• Balance revenues by adjusting transactions as needed.
• Review front desk logbook and communicate with desk agents to gather pertinent information.
• Assist guests with services and requests, follow established key control policy, know fire and emergency procedures.
• Inspect VIP arrival rooms.
• Attend monthly Wine Hour according to schedule.
• Run and attend departmental training classes and seminars as needed.
• Supervise all duties performed by the Front Office team.
• Coach and counsel employees with proper documentation and techniques.
• Schedule all areas of operation and cover shifts including night audit.

Skills

Management experience

Customer service

Communication

Education

Bachelor's degree preferred

Tools

Opera PMS

Microsoft Office

Job description

Kimpton Hotels & Restaurants seeks a Front Office Manager to lead all Front Office operations, uphold exceptional guest service, and mentor the team. The role emphasizes revenue balance, VIP room oversight, and staff development.

The candidate will oversee scheduling, training, and adherence to cash handling policies, with a flexible schedule including evenings, weekends, and holidays. Baker discretion in guest relations is essential.