Front Office Leader - Guest Experience

Schulte Hospitality Group; Louisville (KY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Daily pay

Telemedicine access

Health insurance options

401k with company match

Paid parental leave

Paid time off

Holiday pay

Pet insurance

Employee assistance program

Discounts on tickets and memberships

Job summary

Schulte Hospitality Group in Louisville, KY is seeking a dynamic Front Office Supervisor to lead guest services and supervise a front desk team.

This role emphasizes service excellence, staff development, and smooth daily operations across shifts. You’ll manage guest check-in/check-out, training, and coordination with other departments while upholding SHG’s hospitality standards.

We offer comprehensive benefits, daily pay options, and opportunities for career growth within a growing company.

Qualifications

• In-depth knowledge of hotel front desk operations.
• Basic math skills.
• Strong communication skills, both verbal and written.
• Leadership abilities to supervise staff.
• Ability to exceed guest and team expectations.
• Excellent time management skills.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Assign duties to staff for efficient department operations.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale; treat people with respect.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency.
• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre-registers guests according to standards.
• Completes and monitors employee schedule.
• Monitors VIP arrivals.
• Notify Maintenance Department of any maintenance issues.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives

Skills

Front desk operations

Leadership

Time management

Communication skills

Guest service

Job description

Schulte Hospitality Group in Louisville, KY is seeking a dynamic Front Office Supervisor to lead guest services and supervise a front desk team.

This role emphasizes service excellence, staff development, and smooth daily operations across shifts. You’ll manage guest check-in/check-out, training, and coordination with other departments while upholding SHG’s hospitality standards.

We offer comprehensive benefits, daily pay options, and opportunities for career growth within a growing company.