Front Office Leader: Guest Experience & Team Coach

Schulte Hospitality Group; California; In loco; USD 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Daily Pay

Tele medicine and Mental Health care

Health Insurance options

401 k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts

Descrizione del lavoro

Schulte Hospitality Group is seeking a dynamic Front Office Supervisor to join our team. As a leader in guest service, you will oversee front desk operations, supervise staff, and ensure a consistently warm, efficient guest experience across shifts.

Our benefits package includes daily pay options, telemedicine and mental health support, multiple health and life insurance plans, a 401(k) match, PTO, holiday pay, pet insurance, EAP, and exclusive savings on events and more.

Competenze

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.

Mansioni

• Provide the highest quality of service to the guest at all times.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale. Treat people with respect.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency.
• Monitors daily status of rooms, rates, discount rates and packages.
• Coordinates blocking of rooms.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre- registers guests according to standards.
• Completes and monitors employee schedule.
• Monitors VIP arrivals.
• Notify Maintenance Department of any maintenance issues.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act.
• Acts as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives

Conoscenze

Front Desk operations

Leadership

Communication

Multi-tasking

Descrizione del lavoro

Schulte Hospitality Group is seeking a dynamic Front Office Supervisor to join our team. As a leader in guest service, you will oversee front desk operations, supervise staff, and ensure a consistently warm, efficient guest experience across shifts.

Our benefits package includes daily pay options, telemedicine and mental health support, multiple health and life insurance plans, a 401(k) match, PTO, holiday pay, pet insurance, EAP, and exclusive savings on events and more.