Front Office Leader | Guest Experience & Service Champion

Schulte Hospitality Group; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Schulte Hospitality Group is seeking a dynamic Front Office Manager in New York to lead guest services and daily front desk operations. The role emphasizes service excellence, staff leadership, and operational efficiency across shifts, including nights, weekends, and holidays.

The ideal candidate has 3+ years in a similar leadership role and a high school diploma, with strong communication and front desk expertise. A robust benefits package accompanies this full-time position.

Qualifications

• Basic math and arithmetic proficiency.
• Clear verbal and written communication skills.
• Proven leadership experience in a hotel or guest service setting.
• Strong understanding of front desk operations and guest services.
• Ability to motivate teams and manage staff performance.

Responsibilities

• Monitor daily room status, rates, and packages to optimize occupancy and revenue.
• Coordinate room blocking and pre-register guests.
• Act as Service Champion to create a positive guest experience across departments.
• Review staffing levels and guest feedback to improve service and efficiency.
• Oversee scheduling, VIP arrivals, and budget adherence for the Front Office.

Skills

Basic math

Verbal & written communication

Leadership

Guest relations

Front desk operations

Education

High School Diploma

Job description

Schulte Hospitality Group is seeking a dynamic Front Office Manager in New York to lead guest services and daily front desk operations. The role emphasizes service excellence, staff leadership, and operational efficiency across shifts, including nights, weekends, and holidays.

The ideal candidate has 3+ years in a similar leadership role and a high school diploma, with strong communication and front desk expertise. A robust benefits package accompanies this full-time position.