Front Office Leader - Elevate Guest Experience & Team Growth

Waterstoneboca; Boulder (CO); On-site; USD 61,000 - 65,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & mental health care

Health Insurance options

401(k) with Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on events and more

Job summary

Schulte Hospitality Group in Boulder, CO is seeking a dynamic Front Office Manager to lead the guest services team and optimize front desk operations. The role emphasizes service excellence, staff development, and coordination with housekeeping and valet teams to ensure a smooth guest experience.

The position requires at least three years in a leadership capacity in hospitality, with strong communication skills and a solid understanding of front desk procedures.

Qualifications

• Minimum of three (3) years in similar leadership role.
• Minimum of High School education, post-high school education preferred.
• Ability to communicate effectively verbally and in writing.
• In-depth knowledge of hotel Front Desk operations.

Responsibilities

• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations.
• Ensures recognition of employees is taking place across areas of responsibility.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures staff communicates effectively with the Housekeeping team.
• Maintains productive relationship with Valet Parking provider.
• Regularly reviews department budget to meet budgeted wages and general expenses.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre-registers guests according to standards.
• Completes and monitors employee schedule.
• Monitors VIP arrivals.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports.
• Interacts positively and professionally with guests to resolve issues.
• Acts as Manager on Duty as required.
• Works nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives

Skills

Leadership

Communication

Math skills

Guest service

Front desk ops

Education

High School diploma

Job description

Schulte Hospitality Group in Boulder, CO is seeking a dynamic Front Office Manager to lead the guest services team and optimize front desk operations. The role emphasizes service excellence, staff development, and coordination with housekeeping and valet teams to ensure a smooth guest experience.

The position requires at least three years in a leadership capacity in hospitality, with strong communication skills and a solid understanding of front desk procedures.