Front Office Supervisor: Guest Experience & Team Lead

Pier House; Sugar Land (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Pier House is seeking a Front Office leader in Sugar Land, TX to ensure proper staffing, interview, hire, supervise, train and schedule front desk associates, supervisors, bell staff, concierge and PBX operators. You will understand each role and be able to perform duties as needed.

You will also manage the MICROS system for all daily transactions, verify AM/PM reports, and coordinate with Housekeeping and Engineering to handle guest requests efficiently.

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• Strong work ethic and self-initiative.
• Willingness to work varying schedules including nights, weekends, and holidays.
• Ability to lead a team to provide great guest experiences.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Skills

Guest service excellence

Staff scheduling

Interpersonal communication

Team leadership

Tools

MICROS system

Job description

Pier House is seeking a Front Office leader in Sugar Land, TX to ensure proper staffing, interview, hire, supervise, train and schedule front desk associates, supervisors, bell staff, concierge and PBX operators. You will understand each role and be able to perform duties as needed.

You will also manage the MICROS system for all daily transactions, verify AM/PM reports, and coordinate with Housekeeping and Engineering to handle guest requests efficiently.