Front Office Leader — Guest Experience & Operations

Kimpton Hotels & Restaurants; Torch of Friendship (FL); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Other eligible benefits

Job summary

Kimpton Hotels & Restaurants in Florida is seeking an energetic Front Office Supervisor to lead the guest services team and uphold exceptional hospitality standards.

Responsibilities include supervising front desk operations, scheduling, and training staff, ensuring guest satisfaction, and maintaining accurate guest ledger and cash handling procedures. Experience with Opera and MS Office is preferred; flexibility to work evenings and weekends is required.

Qualifications

• 1 year of supervisory experience in hospitality or similar industry.
• Bachelor's Degree preferred.
• Ability to communicate effectively and professionally.
• Experience using Opera and Microsoft Office Suite.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Supervise all duties performed by the team.
• Create and post all employee schedules in a timely manner.
• Coach, counsel, and discipline employees with proper documentation.
• Ensure that all employees are posted at their stations on time and complete duties before departure.
• Assist with sick calls or tardiness by finding coverage, including night audit shifts.
• Train and monitor all service levels provided by employees to guests and colleagues.
• Meet or exceed levels of service required by the Mystery Shopper Survey.
• Maintain all operational supplies and ensure expenses and labor costs meet budget.
• Ensure proper cash and credit handling procedures.
• Accountable for the guest ledger and its daily maintenance.

Skills

Supervisory experience

Effective communication

Flexible schedule

Education

Bachelor's Degree preferred

Tools

Opera

Microsoft Office Suite

Job description

Kimpton Hotels & Restaurants in Florida is seeking an energetic Front Office Supervisor to lead the guest services team and uphold exceptional hospitality standards.

Responsibilities include supervising front desk operations, scheduling, and training staff, ensuring guest satisfaction, and maintaining accurate guest ledger and cash handling procedures. Experience with Opera and MS Office is preferred; flexibility to work evenings and weekends is required.