Guest Experience Agent - Front Desk with Perks & PTO

Kimpton Shorebreak Hotel; Birch Ocean Front (FL); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Vision Insurance

Vacation & Holidays

Pet Insurance

401(k) with match

Employee discounts on room rates

Job summary

Kimpton Fort Lauderdale Beach is seeking a Front Desk Associate to warmly greet guests, manage check-in/check-out, process registrations, and handle payments with accuracy. You will communicate clearly, balance accounts, and assist guests with local information and services.

Experience in hotel front desk operations, strong interpersonal skills, and the ability to multi-task in a busy environment are essential. This role offers comprehensive benefits and opportunities within HEI Hotels & Resorts.

Qualifications

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers with tact and diplomacy.
• Effective verbal and written communication skills.
• Ability to input information accurately using a computer system.
• Strong mathematical calculation skills for transactions and balancing.

Responsibilities

• Greet customers with a friendly, sincere welcome and assist with check-in/out.
• Complete registration, input guest information, and verify room rates.
• Code electronic keys and provide welcome folders with keys and vouchers.
• Process payments, vouchers, and currency exchanges; post charges to guest accounts.
• Answer phone inquiries and relay messages to guests; retrieve mail and packages.
• Close guest accounts at checkout and resolve guest issues or complaints.

Skills

Hotel experience

Customer service

Verbal communication

Written communication

Mathematical calculations

Tools

Calculator

Job description

Kimpton Fort Lauderdale Beach is seeking a Front Desk Associate to warmly greet guests, manage check-in/check-out, process registrations, and handle payments with accuracy. You will communicate clearly, balance accounts, and assist guests with local information and services.

Experience in hotel front desk operations, strong interpersonal skills, and the ability to multi-task in a busy environment are essential. This role offers comprehensive benefits and opportunities within HEI Hotels & Resorts.