Front Office Lead - Guest Experience & Service

Kimpton Hotels & Restaurants; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Job summary

Kimpton Hotels & Restaurants in Philadelphia is seeking a Front Office Leader to oversee all Front Office operations and deliver exceptional guest service. You will supervise staff, manage shifts, and ensure billing accuracy while maintaining a collaborative, high-energy environment.

The role requires 2 years of hospitality experience, a high school diploma, and the ability to work evenings, weekends, and holidays. Join a culture that values individuality and outstanding guest experiences.

Qualifications

• 2 years of related experience in hospitality or similar industry.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Lead all aspects of Front Office operations by setting and maintaining a high level of guest service.
• Provide timely and courteous service to all guests and assist with check-in and throughout their stay.
• Ensure all functions are carried out to maintain an environment of collaboration.
• Manage staff shifts, review arrivals and departures, and ensure billing accuracy.
• Maintain grooming, uniform standards, and inventory of office supplies.
• Coach and train employees, ensuring duties are completed on time and quality standards are met.

Skills

Hospitality experience

Customer service

Leadership

Education

High School Diploma

Job description

Kimpton Hotels & Restaurants in Philadelphia is seeking a Front Office Leader to oversee all Front Office operations and deliver exceptional guest service. You will supervise staff, manage shifts, and ensure billing accuracy while maintaining a collaborative, high-energy environment.

The role requires 2 years of hospitality experience, a high school diploma, and the ability to work evenings, weekends, and holidays. Join a culture that values individuality and outstanding guest experiences.