Front Office Leader: Guest Experience & Operations

Azul Hospitality; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Azul Hospitality seeks an experienced Front Desk Manager to oversee daily operations, guest services, and communications across the resort. You will lead the front desk team, ensure efficient check-in/check-out, and manage room inventory while upholding brand standards.

Responsibilities include staff training, upselling initiatives, and collaborating with other departments to maximize guest satisfaction and revenue growth. This role requires strong leadership and exceptional service mindset.

Qualifications

• Front desk operations and guest services experience required.
• Experience managing a hotel front desk team.
• Knowledge of guest loyalty programs preferred.
• Strong leadership and organizational skills.
• Ability to analyze guest feedback and implement improvements.
• Bachelors or higher preferred; high school diploma acceptable with experience.

Responsibilities

• Oversee daily Front Office operations and guest service quality.
• Ensure efficient check-in/check-out, room inventory, and guest communications.
• Maintain staff scheduling, training, and performance.
• Develop upselling techniques to maximize occupancy and revenue.
• Monitor guest satisfaction and respond to feedback.
• Coordinate with other departments and attend operational meetings.

Skills

Front desk operations

Leadership

Guest service excellence

Communication skills

Staff training

Budgeting forecasting

Customer relations

Education

Bachelor's degree or equivalent

High school diploma or GED

Tools

PMS

PBX

Key system

POS

Job description

Azul Hospitality seeks an experienced Front Desk Manager to oversee daily operations, guest services, and communications across the resort. You will lead the front desk team, ensure efficient check-in/check-out, and manage room inventory while upholding brand standards.

Responsibilities include staff training, upselling initiatives, and collaborating with other departments to maximize guest satisfaction and revenue growth. This role requires strong leadership and exceptional service mindset.