Front Desk & Guest Services Leader

Azul Hospitality Group; California; Hybrid; USD 42,000 - 64,000; Full time

Job summary

Azul Hospitality Group seeks a Front Desk Supervisor to assist the Front Office Manager with daily operations across Front Desk, Guest Services, and revenue management. You will train staff, ensure guest satisfaction, and drive upselling while maintaining occupancy targets and brand standards.

The role requires experience at the front desk, strong leadership, and a customer-centric approach to deliver courteous, efficient service in a fast-paced hotel environment.

Qualifications

• Previous Front desk operations experience required.
• 1-3 years of supervisory experience preferred.
• Knowledgeable of loyalty programs and brand standards.
• Familiar with hospitality industry systems.

Responsibilities

• Ensure efficient guest registration, check-out and telephone service.
• Train front desk agents and monitor adherence to procedures.
• Maximize revenues through upselling and proper posting procedures.
• Direct and assist front desk staff; participate in hiring and performance appraisals.
• OverseeGuest Services operations and ensure cleanliness standards.
• Assist with Night Audit coverage as needed.

Skills

Front desk operations

Staff supervision

Customer service

Communication skills

Budgeting

Education

High School Diploma and College Degree preferred

Job description

Azul Hospitality Group seeks a Front Desk Supervisor to assist the Front Office Manager with daily operations across Front Desk, Guest Services, and revenue management. You will train staff, ensure guest satisfaction, and drive upselling while maintaining occupancy targets and brand standards.

The role requires experience at the front desk, strong leadership, and a customer-centric approach to deliver courteous, efficient service in a fast-paced hotel environment.