Guest Services Supervisor — Front Desk Excellence

Red Cliffs Lodge Moab; Moab (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

Azul Hospitality in Moab, UT is seeking a Front Desk Supervisor to assist the Front Office Manager in daily operations and guest services. You will help ensure efficient guest registration, check-out, and courteous service while maintaining hotel standards and up-selling opportunities.

The role requires leadership to train and direct Front Office staff, manage scheduling, and assist with hiring and performance reviews.

Qualifications

• Front Desk experience required; supervisory experience preferred.
• Knowledge of loyalty programs, brand standards and hospitality systems preferred.
• Strong leadership, communication and problem-solving abilities.

Responsibilities

• Ensure efficient guest registration, check out and telephone service.
• Direct and train Front Office staff and assist in new-hire training.
• Monitor guest satisfaction and respond to surveys and feedback.
• Review VIP and special requests to ensure proper pre-registration and room assignment.
• Assist with scheduling, staffing levels, and daily shift communications.
• Assist with the hiring process and performance appraisals for Front Desk staff.
• Ensure proper cash handling, posting and deposits in accordance with policy.

Skills

Leadership

Customer relations

Communication

Attention to detail

Problem solving

Education

High school or equivalent

Bachelor's degree preferred

Tools

PMS

PBX

POS

MS Office

Windows OS

Job description

Azul Hospitality in Moab, UT is seeking a Front Desk Supervisor to assist the Front Office Manager in daily operations and guest services. You will help ensure efficient guest registration, check-out, and courteous service while maintaining hotel standards and up-selling opportunities.

The role requires leadership to train and direct Front Office staff, manage scheduling, and assist with hiring and performance reviews.