Guest Experience Lead — Front Desk

Courtyard-Lax; Los Angeles (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Azul Hospitality seeks a Front Desk Supervisor to assist in daily operations of the Front Desk and Guest Service areas, ensuring hospitality standards and guest satisfaction. The role emphasizes leadership, guest relations, and efficient check-in/out processes, with opportunities to influence revenue through up-selling and service excellence.

The position requires frontline supervisory experience, strong communication, and proficiency with hotel systems; the incumbent will support breaks,

Qualifications

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Strong leadership and customer relations skills.
• Experience in Front Desk and supervisory roles preferred.

Responsibilities

• Assist the Front Office Manager in daily operations.
• Ensure efficient guest registration, check-out and telephone service.
• Direct and train Front Office staff and assist with new-hire training.
• Monitor guest satisfaction and handle complaints professionally.
• Oversee staffing levels and ensure proper posting and deposits procedures.
• Assist with staff performance appraisals and forms as appropriate.

Skills

Leadership

Customer relations

Communication

Computer skills

PMS knowledge

PBX/Key system

POS familiarity

Loyalty programs

Hospitality industry knowledge

Education

High school or equivalent

Bachelor's degree preferred

Tools

Windows OS

MS Office

PMS

PBX

POS

Key system

Job description

Azul Hospitality seeks a Front Desk Supervisor to assist in daily operations of the Front Desk and Guest Service areas, ensuring hospitality standards and guest satisfaction. The role emphasizes leadership, guest relations, and efficient check-in/out processes, with opportunities to influence revenue through up-selling and service excellence.

The position requires frontline supervisory experience, strong communication, and proficiency with hotel systems; the incumbent will support breaks,