Front Office Leader - Guest Experience & Growth

United Corpus Christi; Corpus Christi (TX); Hybrid; USD 40,000 - 64,000; Full time

Job summary

United Corpus Christi is seeking a Front Office Manager to lead the hotel front desk, PBX, Bell Stand, Concierge and related operations. You will drive guest satisfaction, ensure service quality, and enforce franchise policies while aligning with financial goals.

The role requires strong customer service, multitasking, team collaboration and a professional appearance, with flexibility to work days, evenings or nights including weekends.

Qualifications

• Flexible schedule including days, evenings or nights, any day of the week.
• Experience using OPERA PMS (PMS) preferred.
• Exceptional customer service skills.
• Demonstrated ability to multitask in a busy environment and stay flexible.
• Ability to work well in a team environment.
• Self-starting personality with effective communication with guests and staff.
• Maintain a professional appearance and demeanor.
• Thorough knowledge of guest services department operations and job requirements.
• Strong written, verbal and organizational skills; computer literacy and financial management.

Responsibilities

• Interview, hire, train, evaluate performance, resolve problems and communicate openly.
• Oversee Front Office operations to meet customer satisfaction, quality service and policy compliance.
• Coordinate with sales to improve occupancy and revenue.
• Monitor Front Office systems and equipment for optimal performance.
• Prepare forecasts/reports and assist budgeting to maximize revenue and control expenses.
• Resolve guest complaints and anticipate issues to maintain high satisfaction.
• Adhere to Legacy Ventures standards and brand policies; ensure attendance and safety.

Skills

Customer service

Communication

Multitasking

Teamwork

Self-starter

Professional appearance

Conflict resolution

Flexible schedule

Education

OPERA PMS (experience preferred)

Tools

OPERA PMS

Job description

United Corpus Christi is seeking a Front Office Manager to lead the hotel front desk, PBX, Bell Stand, Concierge and related operations. You will drive guest satisfaction, ensure service quality, and enforce franchise policies while aligning with financial goals.

The role requires strong customer service, multitasking, team collaboration and a professional appearance, with flexibility to work days, evenings or nights including weekends.