Guest Experience Manager

Omni Hotels & Resorts; Corpus Christi (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Omni Corpus Christi Hotel seeks a dynamic leader to oversee guest experience at the Bell Stand and Front Door, coordinating closely with Front Desk and Housekeeping to deliver exceptional service.

The role requires hands-on supervision, staff training, and timely resolution of guest concerns, with familiarity in Opera and Alice Concierge systems. The position emphasizes SOP compliance and proactive guest satisfaction.

Qualifications

• Must be 21 years old or older.
• Must have a valid Texas Driver's License.
• Must have a clean motor vehicle record.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length.
• Must be able to lift up to 70 lbs and push 250 lbs.
• Must be able to bend, stoop, squat and stretch to fulfill lifting tasks.

Responsibilities

• Oversee guest experience for Bell Stand, Front Door, and Guest Services functions.
• Maintain liaison with Front Desk and Housekeeping to ensure quality service.
• Provide a Welcome Call to guests as required by SOPs.
• Address guest complaints and resolve issues promptly.
• Familiar with Opera and Alice Concierge systems.
• Create and administer associate reviews and certifications.
• Train new associates and conduct retraining.
• Attend meetings and communicate future business demands.

Skills

Guest service

Team leadership

Communication

Tools

Opera

Alice Concierge

Job description

Omni Corpus Christi Hotel seeks a dynamic leader to oversee guest experience at the Bell Stand and Front Door, coordinating closely with Front Desk and Housekeeping to deliver exceptional service.

The role requires hands-on supervision, staff training, and timely resolution of guest concerns, with familiarity in Opera and Alice Concierge systems. The position emphasizes SOP compliance and proactive guest satisfaction.