Front Office Leader: Elevate Guest Experience & Operations

Holiday Inn Express Corpus Christi; Corpus Christi (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Holiday Inn Express Corpus Christi is seeking a Front Office Manager to oversee daily front desk operations, drive guest satisfaction, and ensure adherence to brand standards. The role requires strong leadership, communication, and the ability to manage multiple tasks in a fast-paced hotel environment.

Responsibilities include staff training, performance evaluations, and coordination with sales to optimize occupancy and revenue, while maintaining brand policies and service quality.

Qualifications

• Experience in hotel front desk operations and guest service.
• Ability to manage multiple tasks in a busy environment.
• Strong communication with guests and staff.
• Professional appearance and demeanor consistent with brand standards.
• Ability to work flexible schedule including nights, weekends, and holidays.

Responsibilities

• Manage Front Office operations to deliver quality service and meet financial goals.
• Interview, hire, train, and evaluate staff; address performance issues.
• Ensure compliance with brand standards and franchise policies.
• Monitor guest satisfaction metrics and resolve complaints.
• Coordinate with sales to optimize occupancy and revenue.
• Maintain Front Office systems and equipment for optimum performance.

Skills

Customer service

Communication

Team leadership

Multitasking

Professional appearance

Tools

OPERA PMS

Job description

Holiday Inn Express Corpus Christi is seeking a Front Office Manager to oversee daily front desk operations, drive guest satisfaction, and ensure adherence to brand standards. The role requires strong leadership, communication, and the ability to manage multiple tasks in a fast-paced hotel environment.

Responsibilities include staff training, performance evaluations, and coordination with sales to optimize occupancy and revenue, while maintaining brand policies and service quality.