Front Office Leader - Guest Experience & Hotel Ops

Legacy Ventures; Corpus Christi (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Legacy Ventures is seeking a Front Office Manager for the Holiday Inn Express Corpus Christi (LHP CCEB1) in Corpus Christi, TX. You will lead the front desk, PBX, bell stand, and concierge teams to deliver excellent guest experiences in a busy hotel environment.

Responsibilities include supervising staff, monitoring guest service metrics, and coordinating with sales to maximize occupancy and revenue while ensuring compliance with brand standards.

Qualifications

• Experience in guest-facing roles with strong customer service focus.
• Ability to supervise and coach front office staff.
• Familiarity with OPERA PMS preferred.

Responsibilities

• Oversee front office operations to ensure guest satisfaction and compliance with brand standards.
• Coordinate front desk, PBX, concierge and related services for smooth hotel operation.
• Monitor performance metrics and drive revenue while controlling costs.
• Handle guest issues with professionalism and timely resolution.
• Collaborate with sales to optimize occupancy and revenue.

Skills

Customer service

Team leadership

Communication

OPERA PMS experience

Multitasking

Tools

OPERA PMS

Job description

Legacy Ventures is seeking a Front Office Manager for the Holiday Inn Express Corpus Christi (LHP CCEB1) in Corpus Christi, TX. You will lead the front desk, PBX, bell stand, and concierge teams to deliver excellent guest experiences in a busy hotel environment.

Responsibilities include supervising staff, monitoring guest service metrics, and coordinating with sales to maximize occupancy and revenue while ensuring compliance with brand standards.