Front Office Team Lead: Guest Experience & Growth

Concord Hospitality Enterprises; Westerville (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, vision, life, and(dis

Job summary

Concord Hospitality is seeking an Assistant Front Office Manager to support the Guest Services team and uphold Concord’s values. This role leads the front desk, mentors staff, and ensures smooth operations in a busy hotel environment.

You will drive guest satisfaction, manage scheduling and reviews, assist in budgeting and selling strategies, and ensure compliance with brand standards. Ideal candidates bring front office leadership and a passion for creating a Great Place to Work for All.

Qualifications

• Prior experience in hotel front office operations or management required.
• Proven ability to lead, motivate, and mentor a team.
• Strong guest service orientation with effective problem-solving skills.
• Knowledge of hotel systems, financial objectives, and operational procedures.
• Organized, detail-oriented, and results-driven.
• Strong communication and interpersonal skills.

Responsibilities

• Lead and support the front office team to deliver exceptional guest service.
• Address guest and associate concerns promptly and professionally.
• Oversee front office operations, ensuring compliance with brand standards and hotel policies.
• Monitor GSS results and implement action plans for continuous improvement.
• Train, mentor, and develop associates while fostering a positive work environment.
• Manage staffing, scheduling, and performance reviews.
• Assist in budgeting, financial planning, and selling strategies.
• Ensure compliance with corporate, safety, and regulatory requirements.
• Collaborate with leadership to drive guest satisfaction, revenue, and team success.

Skills

Front office operations

Team leadership

Guest service

Hotel systems

Budgeting

Scheduling

Communication

Job description

Concord Hospitality is seeking an Assistant Front Office Manager to support the Guest Services team and uphold Concord’s values. This role leads the front desk, mentors staff, and ensures smooth operations in a busy hotel environment.

You will drive guest satisfaction, manage scheduling and reviews, assist in budgeting and selling strategies, and ensure compliance with brand standards. Ideal candidates bring front office leadership and a passion for creating a Great Place to Work for All.